Shipping policy

At Crown Threads, we prioritize a seamless shipping experience for our valued customers. Please take a moment to review our shipping policy for essential details.

  1. Shipping Timeframes:

    • Our goal is to dispatch orders within 24-48 hours of placement, with an estimated delivery time of 4-6 business working days. Delays may occasionally occur due to unforeseen circumstances.

  2. Delivery Partners:

    • Crown Threads partners with reliable courier services, including but not limited to FedEx, EcomExpress, Delhivery, Xpressbees, and Dotzot, to ensure timely and secure delivery.

  3. Shipping Address:

    • To facilitate smooth delivery, provide a complete and accurate shipping address, including the postal or zip code. Ensure your billing address matches the one associated with your credit card statements.

  4. Customer Responsibility for Shipping Charges:

    • Customers are responsible for outbound and return shipping charges in cases related to product size issues or dissatisfaction with product quality.

  5. Alternate Shipping Options:

    • For large merchandise orders or special shipping requests, contact us at crownthreads48@gmail.com. We may provide custom shipping quotes.

  6. Split Shipments:

    • Multiple orders may be shipped separately based on product availability and different shipping locations.

  7. Refund and Returns Due to Shipping Delays:

    • We do not issue refunds, returns, replacements, or exchanges solely due to shipping delays. Store credit may be offered at our discretion.

  8. Delay Notification:

    • In the event of delays, we will promptly notify you via email about the status of your order.

  9. Transit Risk:

    • All Crown Threads orders are fully insured at no extra cost to customers. We initiate reprocessing for lost orders during transit, but we are not liable for lost packages once delivered.

  10. Tracking Your Shipment:

    • Shipment details, including tracking numbers and expected delivery dates, will be provided via email alerts. Tracking numbers may take up to 24 business hours to become active.

  11. Request for Address Change:

    • If you need to change your shipping address, make the request within 24 hours of order placement by emailing crownthreads48@gmail.com.

  12. Custom Duty (International Orders):

    • International orders may be subject to customs duties or charges based on import regulations. Customers are responsible for these charges.

For any inquiries or assistance regarding your order or shipment, contact us at crownthreads48@gmail.com. We appreciate your trust in Crown Threads, and we are committed to serving you with excellence!